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Assistant Service Manager

Date Posted: Jan 06, 2026
: 0 - 0
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Job Detail

  • location_on
    Location Karachi, Sindh, Pakistan
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Morning
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience: 2 years
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Jan 08, 2026
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Job Description

  • Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
  • Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check & balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
  • Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
  • Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
  • To ensure employees are well aware of health and safety precautions.
  • To control warranty, costs, expenses, revenue generation, and monitor & analyze the quality improvement services.
  • Monitor daily collections, reconciliation, and deposits in the bank, and report daily tothe Branch Manager.
  • To ensure the branch runs smoothly and policies & regulations made by upper management are properly implemented & practiced.
  • To guide the actions of employees and ensure that key performance indicators (KPIs) are met and SOPs are followed.
  • To perform any job or task assigned by the Branch Manager.

Skills Required

Company Overview

Dawlance
Karachi, Sindh, Pakistan
1 Current Jobs Openings

Since 1980, Dawlance has been transforming houses into homes with thoughtfully designed, reliable, and innovative household appliances. Beginning with refrigerators, we have grown into a trusted household name, offering a wide range of advanced produ... Read More

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